Silva Smini Rose

UK Mainland Standard Delivery

• We aim to dispatch all orders the same day of ordering [based on your order being placed before 11:00].
• You will receive an email with tracking information once your order is processed.
• Deliveries will usually be made within 2-3 working days after you place your order.
• UK Standard Delivery is FREE for all orders over £100 and your order will be sent out via courier, generally Evri or Royal Mail - please call to discuss if you have a preferred courier service.
• Your order can be delivered anytime between 8am - 6pm and a signature 'may be' required on receipt.
• If you're not around to take delivery of your parcel, the carrier will leave a card telling you how you can pick it up.

UK Mainland Next Day Delivery

• If you want your items quicker, we offer Next Day By Noon Shipping with a courier service for £20.00.
• These options are available on the checkout page and the cut-off time for this service is 11.00 noon.
• The following are details of our UK Next Day Delivery service.
• If you order by the cut-off time, Monday to Thursday, you will receive your goods the next day.
• If you order by the cut-off time on Friday you will receive your goods on the following Monday
• If you order anytime Saturday or Sunday, you will receive your goods on Tuesday.
• Any orders placed on a Bank Holiday will be delivered 2 working days later.
• The carrier will deliver between 8am - 6pm. A signature will be required on delivery. If you are not about to accept your parcel a card will be left.
• Next day delivery is not available to the following destinations: Northern Ireland and Highlands and Islands of Scotland.

UK Mainland Saturday Delivery

• There is also the option for Saturday Delivery via Royal Mail at a charge of £30.00.
• This service is for UK orders only and guarantees delivery on the next Saturday morning.
• Orders for this service must be placed before 11:00 on Friday before. This service also requires a signature on delivery.

Highlands and Islands of Scotland Express Delivery

• Due to the more remote locations, Royal Mail operates on a two day delivery time for the Highlands and Islands of Scotland.
• This option is available on the checkout page based on your postcode and the order cut-off time for these services is 14.30pm Monday to Friday.
• The carrier will deliver between 8am - 6pm. A signature will be required on delivery. If you are not about to accept your parcel a card will be left.

European and World Delivery

• At present, we only ship deliveries inside the UK. 
• If you are from outside of the UK, please send an email to charlie@outdoorwarehouse.co.uk to check if it is possible and what the costs will be to ship to your destination

Please call if you have any specific delivery requirements and we will try our best to make it happen but unfortunately, we cannot guarantee delivery times.

Online Returns Information:

• In the event that your purchase is not suitable, for whatever reason, you have the right to return it to us.
• Goods should be returned in new condition, unused and with their original undamaged packaging.
• We aim to process all returns within 96 hours. This may take slightly longer at busy times of the year. We will e-mail you once your return has been processed.
• Any items returned will be refunded unless faulty or shipped in error.
• If you wish to exchange an item for any reason, please place a new order for the items that you want.
• Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable.
• Goods may be returned for a refund within 30 days of receipt.
• You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 30-day policy.
• Goods must be packaged securely to ensure they are not damaged in transit. The responsibility and liability of the goods remain with you until we are in receipt of the goods.
• In the unlikely event that your purchase develops a fault, for whatever reason, then please contact us first either by telephone or email for further instructions. In the majority of cases, any faulty goods will have to be returned to us and then forwarded on to their respective suppliers for inspection. Please be aware that this process may take several weeks in some cases. Any postage costs paid will be refunded by RUNNING POLES UK if a product is deemed as faulty and still under a manufacturer's warranty.
• If you purchased in-store please contact the relevant shop directly.

How do I return an item?

• Include a typed or written document with why you are returning the product and enclose it with your return.
• Ensure you include all tags with your return.
• Please include a copy of your receipt/order number so we can process your return/exchange quicker.
• Goods must be packaged securely to ensure they are not damaged in transit. The responsibility and liability of the goods remain with you until we are in receipt of the goods.
• Please send your return(s) to: Returns, Running Poles UK, 88 Wilson Row, Penrith, CA11 7PZ